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Drink, drugs and recovery

What to expect when you ask for help with drink or drugs

From the first phone call to an assessment and a plan. What treatment services do, what it costs, and the questions worth asking.

Last reviewed 24 October 2026 Sources include the NHS, the HSE, and NICE For the UK and Ireland

Making the first contact

Not knowing what happens next keeps a lot of people from picking up the phone. Here’s what usually happens once you do.

  • Your GP can talk it through, check your health and refer you to local services.
  • In England you can usually refer yourself to your local drug and alcohol service without seeing a GP. The NHS addiction support pages explain how to find yours.
  • In Ireland the HSE Drugs and Alcohol Helpline on 1800 459 459 can point you to your local service. It’s free and confidential, Monday to Friday, 9.30am to 5.30pm.

The assessment

Your first proper appointment is usually an assessment. A worker will ask about what you use, how much and how often, your physical and mental health, and things like work, housing and family. It can feel like a lot of questions. They aren’t judging you. They’re working out what will actually help.

Be as honest as you can. The plan is only as good as the picture they have. Services will explain how they keep your information private, and the rare times they might have to share it, for example if a child is at risk.

Your plan

Afterwards you’ll usually have a named worker and a plan you agree together. Depending on what you need, it might include:

  • One to one talking support or counselling.
  • Group sessions with others in the same boat.
  • Medication. For example, substitute medicines such as methadone or buprenorphine for people dependent on opioids, or medicines that help some people stay off alcohol.
  • A detox, either at home with medical support or as an inpatient. If you’re physically dependent on alcohol or benzodiazepines, this should always be medically supervised.
  • Residential rehab, for some people, often after other support has been tried.
  • Help with the knock-on stuff, like housing, money or getting back to work.

What it costs

Treatment through NHS and HSE services is free. Private rehab can be very expensive. If you’re considering it, ask what qualifications the staff have, whether the service is registered with the regulator, and what support there is after you leave.

Waiting times

Some services can see you quickly, others have waiting lists. If you’re told to wait, ask what support there is in the meantime. Recovery meetings, helplines and your GP can all help you hold on. Finding your first meeting explains how.

Questions worth asking

  • What happens next, and when?
  • Who do I contact if things get worse before my next appointment?
  • Is it safe for me to cut down or stop now, or should I wait for medical support?
  • What support is there for my family?
  • What happens if I slip up?

If you slip up

A lapse is common in recovery, and it doesn’t wipe out the progress you’ve made. Tell your worker. It’s information that helps them adjust your plan, not a reason to give up on you.

Where to get help

You don't have to have it all worked out before you reach out. Your GP is a good first step, and these can help too.

Sources

  1. NHS: Addiction support
  2. HSE: Drugs and Alcohol Helpline
  3. FRANK
  4. NICE: Alcohol-use disorders: diagnosis, assessment and management (CG115)
  5. NICE: Drug misuse in over 16s: psychosocial interventions (CG51)
  6. NICE: Drug misuse in over 16s: opioid detoxification (CG52)

This page is information to help you find your way, not medical advice. If you're unsure what's right for you, talk to a GP or pharmacist. What this site is and isn't.

Spotted something out of date or wrong? Email contactus@mandown.info.

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